We are looking for a Customer Service Account Manager who has a demonstrated technical aptitude.

CS - Required Knowledge, Skills & Abilities:

* Ability to develop Customer Services and Call Center experience
* Verbal and written fluency in English (Multilingualism is an asset)
* Able to work an on-call rotation schedule ( weekends, carry mobile phone)
* Multi-tasker who can work to deadlines and perform problem resolution
* Excellent telephone communication skills and writing skills
* Willingness to learn, take on new responsibilities and develop a career
* Experienced in word processing and other MS Office products (Word, Excel, Outlook)
* Documentation and reporting skills
naomi jones: CS - Role & Responsibilities:

Our CS team responds to incoming telephone calls and emails from our client base. As a CS Account Manager, you will:

* Participate in 24/7 rotation schedules (extra compensation, scheduled in advance)
* Use system tables to control the setup of the clients
* Troubleshoot, document and refine internal processes
* Participate in quarterly system releases as part of virtual promotion teams
* Document and provide knowledge transfer

All applicants must be at least 18 years old and legally permitted to work for at least 10 hours weekly in the case of alien immigrant, also request more info with submission of a recently updated resume and we would get back to you within the next 24 hours.

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