An exciting opportunity has arisen within one of the UK’s leading financial organisations. Based in a state of the art contact centre in Segensworth, Fareham, successful candidates will be using their exceptional customer service skills to provide quality products and services . Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.
•Understanding the customer’s individual needs and delivering a professional response are fundamental to the role.
•Answering queries from customers calling the centre ranging from, "what’s my balance" to "can I transfer some money" and "can I set up a standing order".
•Introducing a range of products, for example, payment protection or travel insurance . Warm leads are then passed on to Sales Advisors. Please note that this is not hard-selling, nor is it cold-calling - it is offering a full service to our customers who have called.
•Identifying opportunities to further extend/develop the customer relationship by promoting the Bank’s products and services in order to fully meet their financial needs.
•Contributing to the achievement of the Contact Centre Balanced Scorecard through the achievement of key aims and objectives.
•Promoting alternative delivery channels such as Internet Banking and ensuring that all customers are aware and have full access to the Bank’s complete range of service delivery channels.
•Ensuring that all customers are dealt with in accordance with all compliance and regulatory requirements (including internal processes and procedures) .
•Maintaining a good understanding of Bank’s products and services including key features and benefits and to sell this to customers whenever its possible
•Receiving calls from Branches to help answer queries.


Benefits:
Salary
£13,862 - £20,546 (OTE)
(Including Benefits)

•Quarterly bonus payments according to performance
•Salary is reviewed after 6 months - A distinct increase is expected after 6 months employment following the completion of training and development
•22 days holiday
•Contributory pension scheme
•Share save scheme
•Friendly and active sports and social association
•Staff discounts with local companies

Contact details

• Email: graeme.montrose@reed.co.uk
• Phone: 02380 382 512

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